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Mediation services

Questions, suggestions or complaints are important as they help to improve the quality of the care and service that you are entitled to expect, so please do not hesitate to apprise us accordingly.

If you are dissatisfied, we suggest that you contact first the department where you were attended to, and if you do not get a reply, to contact the mediation service with your complaints. This service is available in all the hospitals of the iris network.

The mediator carries out his duties with complete independence from the hospital. He is bound by professional secrecy, and is impartial and neutral throughout the entire procedure.
Complaints can be lodged in writing (letter, fax, e-mail) or orally (telephone, personal contact by appointment) with the mediator.

If you lodge a complaint to the competent mediation service because you think that your rights have not been respected (e.g. lack of information on your state of health, difficulty in accessing your medical file, unsatisfactory quality of healthcare), the mediator will try to solve the dispute with the participation of the patient and the practitioner(s).

If the parties do not manage to find a solution, the mediator will inform you about other options available for dealing with your request.


For more information : SFP Health 


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